Managed IT Agreements — Built for Orthodontics
The right coverage
for every stage of growth.
Three plans built exclusively for orthodontic practices. Transparent coverage, no generalist IT, no surprises.
Orthodontic-Exclusive IT · Dolphin · Orthotrac · Ortho2 Edge · Cloud 9 · GreyFinch · HIPAA-Aligned Security Stack · Single-Location to Multi-Site Groups
Managed IT Agreements
Choose the agreement
built for your practice.
Every plan includes dedicated ortho software expertise. The difference is how deep the coverage goes — and how proactively we protect you.
Impact Core
Core
Managed IT foundation for single-location practices ready to move beyond break-fix.
Starting at
Per location · Devices billed separately
Impact Secure
Secure
Managed IT with a layered cybersecurity stack, backup, and disaster recovery.
Starting at
Per location · Devices billed separately
★ Flagship
Shield
Full-stack protection — managed IT, advanced cybersecurity, strategic planning, priority response.
Starting at
Per location · Custom scoping available
Compare Plans
Your coverage, side by side.
| Compare plans | Core | Secure | Shield Flagship |
|---|---|---|---|
| Managed Help Desk | |||
| Remote IT Support | ✓ | ✓ | ✓ |
| Orthodontic Software Expertise Dolphin · Orthotrac · Ortho2 Edge · Cloud 9 · GreyFinch | ✓ | ✓ | ✓ |
| Phone Response Time | 24 Hours | 6 Hours | 2 Hours |
| Email Response Time | 12 Hours | 6 Hours | 2 Hours |
| Support Coverage | Business Hours | Extended Hours | 24 / 7 |
| Proactive Monitoring & Maintenance | |||
| Server & Network Monitoring | ✓ | ✓ | ✓ |
| Automated Patch Management — Workstations | ✓ | ✓ | ✓ |
| Automated Patch Management — Servers | — | ✓ | ✓ |
| Cybersecurity Stack | |||
| Endpoint Detection & Response (EDR) | ✓ | ✓ | ✓ |
| Multi-Factor Authentication (MFA) *per user | ✓ | ✓ | ✓ |
| Email Security & Filtering *per user | — | ✓ | ✓ |
| Firewall Management *per user | — | ✓ | ✓ |
| Dark Web Monitoring | — | ✓ | ✓ |
| Annual Security Audit / Penetration Testing | — | — | ✓ |
| Backup & Disaster Recovery | |||
| Automated Data Backup | ✓ | ✓ | ✓ |
| Offsite / Cloud Backup | ✓ | ✓ | ✓ |
| Documented Disaster Recovery Plan | — | ✓ | ✓ |
| Recovery Time Objective (RTO) | Best Effort | 24 Hours | 4 Hours |
| Compliance & Reporting | |||
| HIPAA Compliance Support | — | — | ✓ |
| Cybersecurity Vulnerability Reports | — | ✓ | ✓ |
| IT Roadmap | — | ✓ | ✓ |
| Insurance Compliance Surveys | — | — | ✓ |
| Strategic IT Services | |||
| vCIO / Strategic IT Planning | Per Hour | ✓ | ✓ |
| Multi-Location Standardization | Per Hour | ✓ | ✓ |
| Onsite Support & IT Projects | |||
| Schedule a CallNo commitment required | Schedule a CallNo commitment required | Schedule a CallCustom scoping available | |
Why Impact 360
What makes us different from every
other IT company you've tried.
We Know Your Software
We arrive already knowing Dolphin, Orthotrac, Ortho2 Edge, Cloud 9, and GreyFinch. You won’t spend a minute educating us on the platforms your practice runs on.
Prevention Over Repair
Our clients stop having IT emergencies — not because they're lucky, but because we engineered their environment to prevent them. Good IT is invisible.
Aligned Incentives
A managed agreement means our success is tied to your uptime. We don't benefit when things break. We benefit when they don't — that's the model.
A Partner, Not a Ticket Queue
We know your staff, your environment, and your history. When you call, you're not starting over — you're talking to someone who already knows your practice.
Not sure which plan is right for your practice?
Schedule a 30-minute discovery call. We’ll assess your environment and tell you exactly what you need — nothing more, nothing less.
LP: Managed IT Agreements
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