360Care Hardware & Software Support

We’ll never leave you hanging! Once your office technology is set up and running we offer post care support through our 360Care program. The program gives you access to our staff of experienced management, technology and implementation professionals with extensive expertise in all areas of an orthodontic practice 24/7. Our team supports your network, hardware, software implementation, back-up, security, firewall and antivirus in your main office and satellite locations. Our relationships with OrthoTrac, Dolphin, Ortho 2 Viewpoint, and Cloud 9 software gives you an advocate who is in touch with software enhancement, design and emerging technology.

360Care in a Nutshell

• 27/7/365 access to our staff of experienced, technology and implementation professionals.
• Support for servers, workstations, routers, remote offices, printing services, data back-up and restoration, and associated hardware
• Integration of management systems for OrthoTrac, Dolphin, Ortho 2 Viewpoint, and Cloud 9 with associated  Dolphin Imaging, Aquarium and Kodak Orthotrac Imaging
• Support for associated technologies: 2D and 3D digital X-ray bridge support/cone beam, Televox products, Sesame products, Invisalign, OrthoCad, Sure Smile and Microsoft Business Applications
• Application upgrade assistance: Manage midversion upgrades for OrthoTrac, Dolphin and Ortho 2 Viewpoint management software
• Remote support and coaching
• Monthly server monitoring and unattended support
• Back-up confirmation
• Hard drive space analysis
• Database monitoring for growth/expansion
• Performance monitoring
• Off-site encrypted data back-up, restore and monitoring
• FTP access and storage on www.impact360ftp.com

360Care Support Operational Hours

Monday-Thursday, 8:00am- 6:00pm EST
Friday, 8:00am until 1:00 PM EST